To see that the cloud is profoundly transforming the business world, you need only scan the headlines of leading business and technology journals. 12% of SMBs (less than 500 employees) have already moved completely to the cloud, and by 2020, half of SMBs will have moved all of their business systems to the cloud.

The cloud services shift may be even bigger than the transition to managed services years ago. The opportunity is huge because demand for cloud services is exceptionally strong among SMBs. Embrace this change, own your customer relationships and deliver extra value, and you'll be able to ensure future success.

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